Privacy Policy

Our privacy policy: website & data held on our servers

1. What we collect via our website

We collect certain information or data about you when you use http://www.bluemooncreative.co.uk/. Our storage of your personal data is governed by UK and EU laws, including the General Data Protection Regulation (GDPR).

We collect:

• your IP address*, and details of which version of web browser you used;

• information on how you use the site (such as which pages you go to), using cookies and page tagging techniques. We use cookies to provide you with a better service, e.g. by not showing introduction pages you have seen before and not showing pop-up messages you have said you do not want to see again. We also use them to enable Google’s Analytics service to see which parts of our website are most popular and so continuously improve the value of the website to its visitors. Cookies do not tell us who you are – they relate to your computer, not you – and you can delete them from your computer, via your browser, at any time, anonymising the cookie information we hold.

*Your IP address is a number allocated to your computer (or group of computers in a house or office) by your internet service provider. It is unique but can change because your ISP allocates it to enable interaction between your computer and the internet. It will be different when, for example, you use the same computer to access the internet via different ISPs, such as when you use a laptop at home and then in a cafe.

2. How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we many use data:

• For our own internal records.
• To improve the products and services we provide.
• To contact you in response to a specific enquiry.
• To customise the website for you.

3. Where your data is stored

Almost all of the data we hold about you is stored on secure servers within the European Economic Area (EEA). The one exception is information derived from cookies shared with Google and used for Google Analytics, which can be held by Google on servers with the EEA or the USA. All actions by Google in relation to the data of persons in the UK are subject to the GDPR. We use Google Analytics to see, in aggregate, how visitors use our website and thus how we might improve it. Google Analytics does not show any names, postal addresses or other information showing us, in itself, who individual visitors are.

By submitting your personal data, you agree to this.

4. Keeping your data secure

Sending information over the internet is generally not completely secure, and we cannot guarantee the security of your data while it is in transit. That said, if your data is sent to us as by a third party (usually a client our ours) then we insist that it is sent in a password-protected file and that the password must be sent via an off-line route, e.g. text or landline phone call.

We hold data on servers at our premises and on a back-up server which is removed from the premises every night. All servers are password protected and have additional cybersecurity features in place to keep your data secure.

5. Disclosing your information to others

We do not share your information with any other organisations for their marketing, market research or commercial purposes, and we do not pass on your details to other websites.

6. How long we keep your data

We keep your data only for so long as it helps us to serve you and store it in as few places as possible.

Should you enter a formal contract with us, necessary information about you will be securely stored within our accounts system and kept for so long as tax regulations require.

7. Deleting your data

You can instruct us to delete your personal information at any time, by emailing our Data Protection Officer here: gail@bluemooncreative.co.uk

This will erase any identifiable personal information (such as your name and email address) that we have about you. And it will mean any data about how you’ve used our website (collected via cookies) will be made anonymous.

8. Seeing what information we have about you

You can get in touch to ask for a copy of that information. It costs £10 and  – to reduce the likelihood of identify fraud – you will need to provide proof of identity.

To get in touch, please email gail@bluemooncreative.co.uk or write to us at:

Gail Taite
The Barn, 36 High Street
Pershore
Worcestershire, WR10 1DP

9. Links to other websites

Our website, https://www.bluemooncreative.co.uk, may contain links to other websites.

This privacy policy only applies to https://www.bluemooncreative.co.uk, and does not cover other services and transactions that we link to. These services have their own terms and conditions and privacy policies.

Following a link to another website

If you go to another website from this one, please read the privacy policy on that website to find out what it does with your information.

Following a link to https://www.bluemooncreative.co.uk from another website

If you come to our website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

10. More information

To read more info on the General Protection Act please go here:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

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